Privacy Policy
Prestiva Home Care Incorporated (“Prestiva Home Care,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website or communicate with us.
Information We Collect
We may collect information you provide to us, including your name, phone number, email address, address, and information you provide when requesting information or services.
If you become a client, we may also collect information necessary to provide and coordinate home-care services. This may include personal health information where required for your care.
Our website may also automatically collect limited technical information, such as your IP address, browser type, device information, pages visited, and website usage information.
How We Use Your Information
We may use personal information to:
Respond to inquiries and requests;
Provide and coordinate home-care services;
Communicate with clients, families, and caregivers;
Schedule and manage services;
Process payments and maintain business records;
Improve our website and services;
Send information or marketing communications where permitted and with consent where required; and
Meet legal, regulatory, and other applicable obligations.
Sharing of Information
Prestiva Home Care does not sell or rent your personal information.
We may share information only when reasonably necessary to provide services, operate our business, communicate with you, or comply with legal requirements. This may include authorized family members, caregivers, healthcare providers, service providers, professional advisors, or government and regulatory authorities where permitted or required by law.
Health Information
We understand that health and care information is sensitive. Where applicable, we handle personal health information in accordance with Ontario privacy requirements, including the Personal Health Information Protection Act, 2004 (PHIPA).
Please avoid submitting highly sensitive health information through a general website contact form unless we have provided a secure method for doing so.
Cookies and Website Technology
Our website may use cookies, analytics, or similar technologies to improve website functionality, understand website usage, and improve our services. You can manage certain cookies through your browser settings.
Protecting Your Information
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, loss, or misuse. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Privacy Rights
Subject to applicable law, you may have the right to request access to or correction of personal information we hold about you. You may also withdraw consent to certain uses of your information where permitted by law.
Contact Us
If you have questions, concerns, or requests regarding your privacy or personal information, please contact us:
Prestiva Home Care Incorporated
Privacy Officer: Prestiva Home Care Incorporated
Phone: 289-969-4901
Email: info@prestivahomecare.ca
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.